Service Disruptions – Resolved – Swedish Science Cloud https://cloud.snic.se A community cloud for Swedish academia, provided by NAISS Mon, 29 May 2023 10:15:13 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://cloud.snic.se/wp-content/uploads/2021/04/c_630068-l_1-k_snic_cloud.png Service Disruptions – Resolved – Swedish Science Cloud https://cloud.snic.se 32 32 EAST-1 power failure (resolved) https://cloud.snic.se/east-1-power-failure/ Mon, 29 May 2023 09:31:43 +0000 https://cloud.snic.se/?p=960 Continue reading EAST-1 power failure (resolved)]]> At 00:57 CEST on Monday, May 29th a power outage caused the cooling system at Ångström Laboratory to shut down, leading to a rapid increase in temperature within the compute hall. To prevent further temperature escalation and safeguard the equipment, all systems in the compute hall were forcefully powered off. The cooling system was restored at approximately 05:00.

Due to the elevated temperatures experienced during the outage, additional inspections are required to ensure the compute hall, compute, storage, and network hardware are functioning as expected. Currently, we have identified an issue with one of the two UPS units.

Throughout the day, we will provide regular updates regarding the progress of the recovery efforts and the status of the affected equipment. We are working diligently to resolve any issues and restore normal operations as soon as possible.

Update 2023-05-29 11:00

The compute hall is fully operational again. We are now working on restoring systems.

]]> Resolved problem in the EAST-1 region https://cloud.snic.se/problems-in-the-east-1-region/ Wed, 19 Oct 2022 13:58:34 +0000 https://cloud.snic.se/?p=928 More information available here https://status.uppmax.uu.se/2022-10-19/cloud-issue/

]]> Thunder .. https://cloud.snic.se/thunder/ Mon, 15 Aug 2022 18:11:06 +0000 https://cloud.snic.se/?p=922 At 17:43 a power surge likley caused by a thunderstorm made every hypervisor in the region restart, please restart your servers. If you have any questions please contact us at support@cloud.snic.se.

Best regards, C3SE

]]> UPS problem https://cloud.snic.se/ups-problem/ Thu, 26 May 2022 16:45:52 +0000 https://cloud.snic.se/?p=918 Early on May 26th our UPS had some sort of problem and lost the power, please restart your servers. If you have any questions please contact us at support@cloud.snic.se.

Best regards, C3SE

]]> Power surge in the WEST-1 region https://cloud.snic.se/power-surge-in-the-west-1-region/ Wed, 30 Mar 2022 16:14:00 +0000 https://cloud.snic.se/?p=912 At 15:30 a power surge killed every hypervisor in the region, please restart your servers. If you have any questions please contact us at support@cloud.snic.se.

Best regards, C3SE

]]> Shutdown of all systems on 2 february at 07:00 CET https://cloud.snic.se/shutdown-of-all-systems-on-2-february-at-0700-cet/ Wed, 02 Feb 2022 07:18:10 +0000 https://cloud.snic.se/?p=905 Continue reading Shutdown of all systems on 2 february at 07:00 CET]]> The UPPMAX compute hall hosting EAST-1 will be partially shutdown during 2 February between 07:00 – 11:00 CET as Akademiska Hus performs work on the cooling circuit. The shutdown has been planned to coincide with our February maintenance day. We will try to provide some level of access but expect all compute capability to be unavailable until the work is completed.

If you have any questions please contact us at support@uppmax.uu.se.

Best regards, UPPMAX

]]> Issues with two hypervisor host in the NORTH-1 Region. https://cloud.snic.se/issues-with-two-hypervisor-host-in-the-north-1-region/ Wed, 06 Oct 2021 20:40:44 +0000 https://cloud.snic.se/?p=887 We currently have some issues with two of the hypervisor nodes in the NORTH-1 region and the instances running on these nodes are currently unavailable.
We are working to resolve this issue.

]]> The compute and storage of HPC2N region are temporarily down https://cloud.snic.se/the-compute-and-storage-of-hpc2n-region-is-temporarily-down/ Mon, 20 Apr 2020 08:44:17 +0000 https://cloud.snic.se/?p=720 Update: The downtime will last until 22/4, exact time unknown.

The electrical work did not go as smooth as planed, resulting in a cooling outage of the compute nodes and storage in the HPC2N region.

]]> Maintenance with downtime in the HPC2N region. https://cloud.snic.se/maintenance-with-downtime-in-the-hpc2n-region/ Wed, 15 Apr 2020 18:58:02 +0000 https://cloud.snic.se/?p=715 Continue reading Maintenance with downtime in the HPC2N region.]]> Planned downtime in the HPC2N region on Monday the 20th of April between 6-12 and Tuesday the 21th of April between 11-17, due to urgent electrical work. All running instances will be suspended before the outage and restarted again afterwards.

The other regions will not be affected by this and so if you can, we suggest move your workloads to the new WEST-1 region that is running a much more resent version of OpenStack on new hardware.

]]> UPPMAX region unavailable https://cloud.snic.se/uppmax-region-unavailable/ Thu, 30 Jan 2020 14:49:24 +0000 https://cloud.snic.se/?p=706 Due to a broken network fiber (2020-01-30) the regions is currently unavailable, ETA for the repair is 20:00 UTC 2020-01-30.

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